"At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible," the airline's customer service line now replies. Curious about traffic to the airport Need a mobile boarding pass Wondering where the closest Admirals Club lounge is All of this info and more is available. 169 reviews of Breeze Airways 'I wouldnt let my worst enemy fly on this discount airline.
When customers call the airline's now-defunct customer service line, they hear a prerecorded message telling travelers about the other options they have for contacting the airline. The change, said De La Cruz, "enables us to ensure our customers get the information they need as expeditiously and efficiently as possible." She said the airline found that most customers preferred communicating through online channels. If you have any questions regarding baggage services, refund policy, parking, cheap airline tickets, etc. And while the budget airline is known for its cost-cutting measures, most major airlines still operate customer service lines.Ĭustomers will instead have to rely on other ways to contact the airline: a chatbot on its website, a live chat available 24/7, its social media channels and even WhatsApp, according to Frontier spokesperson, Jennifer De La Cruz, who confirmed the news to NPR on Saturday. Long overdue review post-flight We flew SNA to MCO in the 'Nicest' first class seats. A Frontier Airlines plane prepares to take off from Harry Reid International Airport in Las Vegas, Nevada.įrontier airlines will no longer let customers call a phone number in order to speak with a live agent.
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